Shipping policy

Last updated: June 2, 2026

Overview

This Shipping Policy explains how Casopra handles production, fulfillment, shipping estimates, tracking, delivery delays, international orders, lost packages and returned-to-sender situations. It should be read together with our Delivery & Returns page, Terms of Purchase and Return & Refund Policy.

Made-to-Order Fulfillment

Many Casopra products are made to order. Production begins after order acceptance and payment processing. Production time is separate from shipping time. Your estimated delivery date may include both fulfillment time and carrier delivery time.

Delivery Estimates

Delivery estimates are provided for convenience only and are not guaranteed. Delivery time may depend on product type, production location, destination country, order size, carrier service, customs processing, holidays, weather, network status and other events outside our control.

Shipping Charges

Shipping charges, if any, are displayed at checkout before payment. Shipping charges may vary based on destination, product size, product quantity, selected shipping method, promotions or other order details. Any customs duties, import taxes, brokerage fees or local charges are the customer's responsibility unless checkout expressly states otherwise.

Tracking

When tracking is available, tracking information will be provided by email or through the order tools available to us. Tracking updates are controlled by the carrier and may take time to appear. Lack of immediate tracking updates does not necessarily mean that an order has not shipped.

Incorrect or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address. We are not responsible for delays, failed deliveries, returned-to-sender shipments, lost packages or additional costs caused by incorrect or incomplete shipping information provided by the customer.

Returned to Sender, Refused and Unclaimed Packages

If a package is returned to sender, refused, unclaimed or undeliverable, contact us as soon as possible. Depending on the reason, the customer may be responsible for reshipping costs, replacement production costs or related charges. Packages returned to sender may not always be recoverable.

Lost Packages

If you believe a package is lost in transit, contact us within 30 days of the estimated delivery date. Please confirm that the address was correct, that the carrier or local post office was contacted, that tracking does not show delivery and that several working days have passed since the estimated delivery date. We may need to verify the status with the carrier or fulfillment provider.

Delivered but Not Received

If tracking shows that a package was delivered but you did not receive it, check the delivery location, mailbox, front desk, concierge, neighbors, household members and local carrier. If tracking confirms delivery to the address provided, we may be unable to verify non-delivery or provide a free replacement, but we will review the situation in good faith.

Damaged or Incorrect Items

Shipping damage or incorrect items should be reported as soon as possible. Please send your order number, photos of the product, photos of the packaging and a description of the issue to contact@casopra.com. Validated claims may qualify for replacement, refund or another appropriate solution.

International Shipping

Where international shipping is available, orders may be subject to customs processing, import duties, taxes, brokerage fees or local charges. These are the customer's responsibility unless checkout expressly states otherwise. Customs processing may delay delivery.

Risk of Loss

Risk of loss and title for products pass to you when products are delivered to the carrier, except where prohibited by applicable law or where Casopra expressly provides a replacement or remedy under our posted policies.

Contact

For shipping questions, contact contact@casopra.com. Please include your order number and the email address used at checkout.