Refund policy

Last updated: June 2, 2026

Overview

This Return & Refund Policy explains how Casopra handles return requests, damaged or incorrect items, refunds, exchanges and related issues. It should be read together with our Delivery & Returns page, Shipping Policy, Terms of Purchase and Terms of Service.

30-Day Return Request Window

We have a 30-day return request window, which means you have 30 days after receiving your item to request a return. A return request does not guarantee approval. Returns must meet the eligibility requirements below and must be approved by Casopra before any item is sent back.

Eligibility for a Return

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged by you and in its original packaging. You may also need the receipt, order number or proof of purchase. Items sent back without first requesting a return may not be accepted.

How to Start a Return

To start a return, contact us at contact@casopra.com. Include your order number, the email used at checkout, the item you want to return and the reason for the return. If your return is accepted, we will send return instructions. Do not send items to any address without receiving instructions from us first.

Return Shipping

For approved returns based on customer preference, change of mind or similar reasons, the customer is responsible for return shipping costs unless prohibited by applicable law. If the return is due to a verified damaged, defective or incorrect item, Casopra may cover the appropriate remedy, which may include replacement, refund or other solution.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incorrect or missing components. Include photos of the product, photos of the packaging, the shipping label if available, your order number and a short description of the issue. We will evaluate the issue and work to make it right.

Quality Claims

Validated quality claims may qualify for a replacement, refund or other appropriate solution. Normal print or color variation, minor differences between screen previews and printed products, damage caused by customer handling, improper installation, misuse, environmental exposure or normal wear may not qualify as defects.

Refunds

We will notify you once we have received and inspected your return or once a refund has otherwise been reviewed. If approved, you will be automatically refunded to your original payment method unless otherwise required by law or agreed in writing. Please remember that it can take time for your bank or credit card company to process and post the refund.

Refund Timing

Approved refunds are generally initiated within a reasonable time after approval. If more than 15 business days have passed since we confirmed that a refund was issued, please contact us at contact@casopra.com.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have, if the return is approved, and place a separate order for the new item. Because many products are made to order, exchanges may not always be available as a direct swap.

Non-Returnable Items

We may refuse returns that do not meet this policy, including items that are used, damaged after delivery, missing original packaging, sent without approval, outside the return window or otherwise ineligible. Gift cards, final sale items, custom items or promotional items may be non-returnable where stated and where permitted by law.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union and applicable law grants you a cancellation or return right, you may have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition received, unused and in its original packaging, and you must provide proof of purchase, unless applicable law provides otherwise.

Returned to Sender and Unclaimed Packages

Orders returned to sender because of incorrect address, failed delivery, refusal or failure to collect may not be treated as standard returns. The customer may be responsible for reshipping, replacement production or related costs depending on the situation.

Abuse of Policy

Casopra reserves the right to refuse returns, refunds or replacements where we believe a request is fraudulent, abusive, inconsistent with this policy, or otherwise not made in good faith, except where prohibited by applicable law.

Contact

For return or refund questions, contact contact@casopra.com.