FAQ

Select the artwork and size you want, add it to your bag, and complete checkout using your preferred payment method. Before placing your order, review the product title, size, quantity, delivery address, and contact email carefully.

After your order is placed, you should receive an order confirmation by email. This confirmation means your order was received, but it may still be reviewed for payment, inventory, address accuracy, or fulfillment requirements.

Available payment methods are shown at checkout. Depending on your location and Shopify checkout availability, this may include major credit cards, accelerated checkout options, and other supported payment services.

Casopra does not store your full payment card details. Payment information is processed through secure checkout providers and payment processors.

First, check your spam, junk, promotions, or updates folder. Confirmation emails are sent to the email address entered at checkout, so a small typo can prevent the message from reaching you.

If you still cannot find the confirmation, contact us at contact@casopra.com with your full name, delivery address, and approximate order time so we can help locate your order.

Contact us as soon as possible at contact@casopra.com if you need to change or cancel an order. Because many Casopra artworks are prepared after an order is placed, changes may not always be possible once production or fulfillment has started.

If the order has not yet entered production or shipping preparation, we will do our best to help. If production has already started, the order may need to continue under our posted policies.

If you need a specific size, orientation, or display recommendation, contact us before placing your order. We cannot guarantee that every custom request can be produced, but we will review what is possible based on the artwork, print format, and fulfillment options available.

Special requests may affect production time, pricing, or availability. For the cleanest experience, include the artwork name, desired size, and where you plan to display it.

Most orders are processed and prepared for shipment within 1 to 3 business days. Some artwork products may require additional preparation time depending on product size, production volume, carrier availability, or fulfillment location.

Business days do not usually include weekends or holidays. During high-volume periods, processing may take longer than usual.

Estimated delivery timing depends on your destination, product size, fulfillment location, carrier service, and seasonal demand. When tracking becomes available, the carrier’s tracking page will usually provide the most current delivery estimate.

Delivery estimates are not guarantees. Weather, customs processing, incorrect address details, high-volume carrier periods, or regional delays may affect final delivery timing.

Casopra offers complimentary worldwide delivery on eligible orders unless otherwise shown at checkout. The price shown at checkout is the price you pay for the artwork and any applicable taxes, duties, or fees shown during checkout.

If a shipping option, surcharge, tax, duty, or import fee applies to your order, it will be displayed where applicable before purchase or handled by the relevant carrier or customs authority depending on your destination.

Once your order ships, you may receive a confirmation email with tracking information. Tracking updates can take time to appear after the carrier first scans the package.

If your tracking link has not updated after a reasonable period, contact us at contact@casopra.com with your order number and we will help review the shipment status.

Carrier delays can happen because of weather, holidays, customs processing, incorrect address details, or high shipping volume. If your package is delayed, check the carrier tracking page first because it usually contains the latest scan information.

If the tracking has not moved for several business days, contact us with your order number. We will review the situation and help determine the next step.

International orders may be subject to customs duties, taxes, brokerage fees, or import charges depending on your destination country. These charges are determined by local authorities and may be collected by the carrier or customs office.

When applicable, these fees are generally the responsibility of the customer unless they are already included or clearly displayed at checkout.

Casopra offers a 30-day return policy. You have 30 days after receiving your item to request a return, subject to the conditions described in our Return & Refund Policy.

To be eligible, the item should generally be in the same condition you received it, unused, with tags if applicable, and in its original packaging. Returns must be requested before sending the item back.

Email contact@casopra.com with your order number, the item you would like to return, and the reason for your request. If your return is accepted, we will provide instructions on how and where to send your package.

Items sent back without first requesting a return may not be accepted. Please keep your packaging and shipping proof until your return has been reviewed.

The fastest way to receive a different artwork or size is usually to return the item you have, wait for the return to be accepted, and place a separate order for the new item.

Because product availability can change, we cannot always hold or reserve replacement artwork while a return is being processed.

Inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, contact us immediately at contact@casopra.com with your order number and clear photos of the item, packaging, and shipping label.

Photos help us evaluate the issue quickly and determine whether a replacement, return, refund, or other solution is appropriate.

Once your return is received and inspected, we will notify you whether the refund is approved. If approved, the refund is issued to the original payment method.

Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

Casopra artworks are selected and presented with a focus on elevated interior display. Product materials may vary by item, but canvas products are designed to provide a refined wall-art experience with durable print quality and a polished visual finish.

For the most accurate information, always review the individual product page. If you need details about a specific artwork, contact us with the product name or link.

The product page will indicate the format available for each artwork. Some products may be offered as stretched canvas, framed canvas, or another wall-art format depending on availability and fulfillment options.

Please review the selected product size and format before checkout to make sure it matches the look you want for your space.

Available sizes are shown directly on each product page. Select the size that best fits your wall, room scale, and desired visual impact.

If you are deciding between two sizes, consider the distance from which the artwork will be viewed. Larger pieces often work well above sofas, beds, consoles, dining areas, and statement walls.

We work to present artwork colors as accurately as possible, but colors can vary slightly depending on screen brightness, device settings, display calibration, lighting conditions, and print material.

Subtle differences between the digital preview and the physical artwork are normal. This is especially true for deep blacks, bright whites, metallic-looking tones, muted neutrals, and highly saturated colors.

Casopra focuses on curated artwork designed to feel distinctive in a space. Some pieces may be available in limited quantities or may not be restocked once removed from the store.

If a product page mentions limited availability or one-of-a-kind positioning, it means the artwork may not return once it is sold or retired.

Handle your artwork with clean, dry hands and avoid touching the printed surface more than necessary. To remove light dust, use a soft dry cloth or a gentle duster.

Avoid harsh cleaners, water, solvents, abrasive cloths, and direct scrubbing. These may damage the print surface or finish.

For best long-term appearance, avoid placing artwork in prolonged direct sunlight. Strong UV exposure can gradually affect colors over time.

Indirect natural light, controlled interior lighting, and balanced room conditions are better for preserving the look of the artwork.

High humidity, steam, and rapid temperature changes can affect wall art over time. We do not recommend placing canvas artwork in areas with frequent moisture exposure unless the room is well ventilated and the artwork is protected.

For bathrooms, kitchens, and humid rooms, choose the location carefully and avoid placing the artwork near showers, sinks, vents, or heat sources.

Measure your wall and consider the furniture below the artwork. A larger artwork often looks more intentional above a sofa, bed, console, or dining table, while smaller pieces can work well in hallways, reading corners, bedrooms, offices, and gallery walls.

If you are unsure, use painter’s tape to outline the artwork size on your wall before ordering. This helps you visualize scale before purchase.

You can contact Casopra by email at contact@casopra.com. For the fastest support, include your order number if your message is related to an existing order.

You can also use the Contact Us section of the Need Help page for support, order questions, artwork details, delivery questions, returns, or privacy requests.

We aim to respond to customer inquiries within 24 hours from Monday to Friday. Response times may be longer during weekends, holidays, high-volume periods, or when a request requires additional review.

Sending clear information in your first message helps us respond faster.

Please include your order number, the email used at checkout, the product name, and a clear description of the issue or question.

For damaged, defective, or incorrect items, include photos of the artwork, packaging, and shipping label. This helps us review the situation quickly.

For privacy, data, legal, or policy-related questions, contact us at contact@casopra.com and include the nature of your request.

If your message concerns privacy rights, we may need to verify your identity before processing the request.