Delivery & Returns

Casopra offers complimentary worldwide delivery on eligible orders unless otherwise shown at checkout. The price shown at checkout is the price you pay for the artwork and any applicable taxes, duties, or fees shown during checkout.

Delivery availability, carrier options, and timing may vary depending on your country, address, product size, and fulfillment location.

Most Casopra artworks are processed and prepared after an order is placed. This made-to-order process helps reduce unnecessary inventory and allows each artwork to be prepared carefully before shipment.

Production and order preparation usually begin shortly after payment is confirmed. If you need to correct an address or request a change, contact us as soon as possible at contact@casopra.com.

Estimated delivery timing may vary by destination, carrier, product size, and seasonal demand. When available, tracking information will be provided after your order has shipped.

Please note that delivery estimates are not guarantees. Weather, customs processing, carrier delays, high-volume periods, or incorrect address details may affect final delivery timing.

Once your order has shipped, you may receive an email with tracking information. Tracking updates can take time to appear after the carrier first scans the package.

If your tracking link has not updated after several business days, contact us with your order number and we will help review the shipment status.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges depending on your destination country. These charges are determined by local authorities and may be collected by the carrier or customs office.

Unless clearly included or displayed at checkout, these charges are generally the responsibility of the customer.

You have 30 days after receiving your item to request a return. To be eligible for a return, your item should generally be in the same condition that you received it, unused, with tags if applicable, and in its original packaging.

To start a return, contact us at contact@casopra.com with your order number and reason for the request. Items sent back without first requesting a return may not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Include your order number and clear photos of the artwork, packaging, and shipping label so we can evaluate the issue and make it right.

The fastest way to receive a different item is to return the item you have, wait for the return to be accepted, and then place a separate purchase for the new item.

Because availability may change, Casopra cannot always reserve an artwork while a return or exchange request is being processed.

Once your return is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method.

Your bank, card issuer, or payment provider may need additional time to post the refund to your account.